Return Policy

Our goal is your satisfaction.
We will work with you to make sure you get the gear you want!

Returned items must be in original, brand-new condition and show no signs of wear or use including, but not limited to, belt-buckle or pick scratches, scuffs, dings or scrapes on the instrument or collateral materials. Items must also include all original packaging, manuals, warrantees and accessories or your return may be subject to a return handling charge or a minimum 10% restocking fee for returns that are not in original brand new condition. Items with excessive wear or damage may be subject to a disqualification. Customer will be responsible for any and all shipping & handling costs to and from Solid Rock Music LLC.

Guitars, basses, drums, pianos/keyboards, pro audio mixers and speakers may be returned for store credit only.

Recording interfaces and MIDI controllers are non-returnable due to their one time use software licenses.

Cables, connectors and adapters must be unopened or a 25% restock fee will apply.


items that are non-returnable:

  • Used items, vintage items, clearance items, items identified as non-returnable, discontinued items, recording interfaces, opened software, electronic software downloads, books, CDs, videos, tubes, in ear buds, earplugs and in ear monitors, fog fluid, headphones, harmonicas, humidifiers, guitar picks, drum sticks, batteries, disposable products, cleaning products, slides, demo gear, strings, special orders -- both custom/special orders and items we don’t stock.



ABUSE OF RETURN POLICY:

Our return policy is in place to ensure our customers don’t get stuck with the wrong piece of gear. We may, in our sole discretion, limit or suspend return privileges for customers who abuse or attempt to violate our return policy through practices including, but not limited to, excessive returns, attempts to return items that are no longer in brand-new condition, etc.

This return policy is subject to change at any time, without notice, at the sole discretion of any Solid Rock Music LLC associate.